Shipping policy

Order Processing Times:

Ready-to-Ship items: Orders for in-stock items are typically processed within 2-5 business days. Orders placed after 6pm ET or on weekends/holidays will begin processing the next business day.

Custom & Made‑to‑Order Jewelry:
Many of our pieces are handcrafted and made especially for you. Custom order processing times vary depending on the design and materials required. Please allow up to 4 weeks for custom items to be created before they are shipped.
If your order includes both ready‑made and custom items, the full order will ship together once all items are complete.

Shipping Carriers

We currently ship all orders through:

•            USPS (United States Postal Service)

•            FedEx

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Locations

At this time, we do not offer international shipping.

We ship only within the United States.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method. Delivery times are estimates provided by the carrier and may vary due to weather, holidays, or carrier delays.

Lost or Stolen Packages

Once a package has been handed over to USPS or FedEx, it becomes the responsibility of the carrier.

While we are not responsible for lost or stolen packages, we will do our best to assist you in resolving the issue. We recommend selecting a secure delivery location or opting for shipping services that include insurance.

Questions

If you have any questions about shipping or need help with an order, feel free to reach out to us at info@lydalanellc.com.